Let’s look at this scenario in a typical day of a salesperson who is taking the order on the phone and dispatching the service requests to the employees or the third-party contractors to fulfil service orders. We see first how this story unfolds without ServiceNow automation and then with an integration in place between Salesforce and ServiceNow using RoboMQ Hybrid Integration Platform (HIP). 

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Topics: salesforce, serviceNow, Application Integration, Microservices, CRM, ITSM